Second Level Application Support Specialist – Investec Bank, London – December 2017 – Present

  • Supporting numerous Applications in a 2nd level support role
  • Leading internal Application projects from a Project Management and support side
  • Change approver for Changes affecting Applications within scope
  • Head of Deployments for Applications within scope
  • Excellent working knowledge of SQL, Windows Server, Unix, GIT bash, Powershell, Delphix, Cyber Ark and Control M to minimise Business issues
  • Regularly document issues and resolutions on Confluence to support team
  • Leading Daily Scrums and meetings with developers
  • 8 years knowledge of the Service Now reporting tool
  • Experience of working in an Agile way with Confluence, Kanban and Jira boards
  • Familiar with on call process and escalation points
  • Coaching 17 year old student as part of Arrival School programme

Second Level Application Support Specialist – Barclays Technology Centre Radbroke – November 2011 – December 2017

  • Qualified in ITIL V3 role
  • Profound knowledge in Incident Management, Problem Management, Change Management and Capacity Management
  • Led scrum calls led scrum calls with team in Follow The Sun model
  • Led leading team projects to meet Business expectations.
  • Lead rollout of Monitoring and Comparison tools such as App Dynamics, WILY, Aternity and Evolven to stabilise Application under scope

Application Support Analyst – Trainee with FDM Group – September 2011 – November 2011

  • Undertook two months of technical IT training with FDM Group in their academy
  • Proficient training in SQL, PL/SQL, Unix, ITIL and VB Applications as well as other skills

Student Ambassador – University of Leicester – January 2008 – September 2011

  • Led Student Life, Campus Tours and Accommodation Tours to prospective students and families
  • Trained new colleagues and students to various roles
  • Visited Sixth Form and Colleges to talk to students about the options available to them after finishing their studies

City Side Accommodation Sports Developer – University of Leicester -October 2007 – August 2011

  • Organised and promoted student sport as a healthy lifestyle for three thousand students
  • Organised sporting tournaments and promoted them via social media and on campus
  • Created new sports teams for students to compete against other halls of residences
  • Awarded Sports Secretary of the year award

Concessions Stand Team Leader – Showcase Cinema – July 2009 – September 2009

  • Responsible and delegated tasks for ten staff members
  • Led and organised concession stand tasks
  • Responsible for stock take
  • Encouraged team members to provide excellent customer satisfaction
  • Drafted into other roles when required to ease pressure on other team tasks